Refund policy

Returns & Exchanges

We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unworn and unused.
  
• Be in its original condition.
• Have all original tags attached (if any).
• Be returned in its original packaging where possible.

We reserve the right to refuse returns that do not meet these conditions.

Items returned without prior contact or outside the return period may not be accepted.

Exchanges

We offer 30 days from the date you receive your order to exchange an item for a different size, subject to availability.

Exchange items must also be:

• Unworn and unused.
• In their original condition.
• Returned with all original tags attached (if any).

If your requested size is unavailable, we’ll contact you to discuss alternative options.

How to Start a Return or Exchange

To request a return or exchange, please contact us using our Contact page or email us at info@drftwrld.co.uk.

Please include:

• Your order number.
  
• Your full name.
• The reason for your return or exchange.

We’ll provide instructions on how to return your item.

Return Shipping

Customers are responsible for the cost of returning items unless the product is faulty or we have sent the wrong item.

We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.

Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery.

We’ll work with you to resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.